01
Define the response sequence.
Record the missed call, send an approved acknowledgment when consent allows it, collect the minimum job details, and assign the follow-up to a person or configured voice workflow.
Missed-call response workflow
Give missed callers a useful next step without losing control.
A missed-call workflow should acknowledge the request quickly, collect only useful information, and make ownership clear. It should not create repeated messages or pretend that an appointment is confirmed.
02
Measure completed handoffs.
Track response time, completed lead records, successful human contacts, and opt-outs. Activity counts alone do not show whether the lead received help.
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