01
Review the applicable agreement.
The signed proposal or service agreement should state the payment milestones, cancellation process, accepted deliverables, and any non-refundable deposits or external fees.
Refund information
Refund terms follow the signed project agreement.
Because project work is scoped and scheduled individually, refund eligibility depends on the signed agreement, work completed, reserved capacity, and non-refundable third-party costs.
02
Raise billing questions promptly.
Send the project reference and a concise description of the concern to the contact address. Do not include payment-card details in email.
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